Refund/Exchanges/Return Policy

🛡️ Sterling Hearts Lifetime Quality Guarantee

We stand behind the quality of every ring we sell. If your ring ever has a manufacturing defect—loose stones, broken prongs, or band issues—we'll replace it free of charge with the same ring. If the ring is no longer available, we'll replace it with another of equal value, for as long as Sterling Hearts remains in business.

Proof of purchase required. Valid only for rings purchased directly from Sterling Hearts. Customer is responsible for return shipping costs for warranty claims.

💝 90-Day Satisfaction Guarantee

If you're not completely in love with your ring, return it within 90 days for a full refund with free return shipping on us.

Return Requirements:

Ring must be returned with the original LED ring box and packaging
Ring must be in the same condition as received (unworn or lightly used)
Proof of purchase required
A $20 deduction will apply if the ring box or packaging is missing or damaged

How to Start a Return:

We'll send you a prepaid return shipping label and instructions. Returns must be requested before shipping items back.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at help@yourheartringstore.com so we can make it right.

Exchanges

The fastest way to get what you want is to return your current item for a refund, then place a new order for the item you prefer.

Refunds

Once we receive and inspect your return, we'll notify you if your refund is approved. Approved refunds are processed to your original payment method within 7 business days. Please allow additional time for your bank to post the refund.

If more than 15 business days have passed since approval, contact us at help@yourheartringstore.com

European Union 14-Day Cooling Off Period

EU customers have the right to cancel or return orders within 14 days for any reason. Items must be in original condition with tags and packaging. Same $20 deduction applies if LED ring box or packaging is missing or damaged.

Questions? Contact us at help@yourheartringstore.com

Family-owned and operated in Fresno, California 🌟